At Thisum.lk, we aim to provide a reliable platform connecting users with matchmaking and wedding-related services. This Refund & Cancellation Policy explains how refunds, cancellations, and payments are handled on our platform.
1. Platform Nature
Thisum.lk operates as a marketplace and service platform. Certain services are provided directly by third-party vendors (such as salons, photographers, decorators, and venues). Refund eligibility may vary depending on the service provider’s individual policies.
2. Matchmaking Services
- Registration or profile creation fees (if applicable) are non-refundable once the service is activated.
- Refunds will not be issued based on match outcomes, user preferences, or lack of successful connections.
- Accounts terminated due to policy violations are not eligible for refunds.
3. Wedding & Event Services
Refunds and cancellations for wedding-related services depend on the individual service provider’s terms:
- Cancellation requests must be made directly through Thisum.lk or the respective service provider.
- Some services may require advance notice to qualify for a partial refund.
- Deposits paid to secure bookings are generally non-refundable unless stated otherwise by the provider.
4. Refund Eligibility
You may be eligible for a refund if:
- A service provider cancels a confirmed booking without offering a suitable alternative.
- A payment was charged incorrectly due to a technical error on our platform.
- A service cannot be delivered due to verified reasons beyond the user’s control.
5. Non-Refundable Situations
- Change of mind after confirmation or booking.
- Dissatisfaction based on personal expectations rather than service failure.
- Late cancellations outside the allowed notice period.
6. Refund Processing
Approved refunds will be processed within 7–14 business days using the original payment method. Processing times may vary depending on banks or payment providers.
7. Contact Us
If you have questions regarding refunds or cancellations, please contact us:
Email: hello@thisum.lk
Website: https://www.thisum.lk